DELL Inspiron B120 battery

After 3 grueling hours, I just got off the phone with their customer service. I own an XPS m1330, supposedly top of the line and all that jazz. Just 4 months ago the battery started losing its charge after 11 months of usage and they replaced it. So a couple months later I get another problem with the heat sinks overheating, and they replaced the faulty nVidia 8400m gpu. Ok so a couple weeks later, which is today, either my computer doesnt recognize my AC adapter or it won't hold the charge. It's been barely been 4 months and I need a new battery? So I was talking to customer service, which was hellish, it didn't feel like customer service at all. I ended up talking to several guys from the Philippines (Virgil #172425, Patrick #165028 and Ivan #130640). They were so unhelpful and rude and were basically yelling back at me and making me feel stupid. It felt more like a sales pitch and were trying to sell me an extended warranty for the battery. It's so obvious that batteries are sensitive to heat and are prone to being damaged when exposed to it. Their logic was flawed, and mentioned that the problem with my motherboard overheating could not reach my battery! To heck with that, I couldn't place the laptop on my lap until recently. I bought the extended 2 year warranty thinking that the Dell Inspiron 9200 battery was included.

Just curious for all you complainers...How many of you bought a car and the sales person told you the tires were not included in the warranty? How many of you asked? I would bet dollars to donuts, they didn't tell you or show you. Yet, you aren't complaining or filing lawsuits to Ford, or GM, or whomever when you have to go get new tires after a year...Maybe you should sue every major computer and car manufacturer, because the reality is if you don't ask, they assume you are smart enough to know that consumables are not covered under warranty. Maybe that was a poor assumption of your intelligence? Think about it.I'm considering joining the Dell Inspiron 9300 battery class action lawsuit, but I might just give it another try. Call centers in the USA are much more accommodating and understanding in my experience, the Philippine call centers are just terrible. I'm never buying a dell again after this experience.

DELL Inspiron B120 battery

What a dumb analogy iphoneguy made. Every single time I bought a car the first thing the salesman did was try to sell me the warranty package for tires. So the auto industry is 100% upfront about the fact that tires are not covered in their warranty. However, the tires ARE covered by their manufactures warranty for almost everything except road hazards (its just to bad that most issues with tires are caused by road hazards.) The better analogy, although similarly flawed, is the analogy to iphone screens that are not covered under the apple warranty. However, there again, they are very upfront about that and do not even try to lie about it. Dell, on the otherhand, hides and even lies about the extended warranty. Read some of the earlier posts, especially mine. I have the rep saying the Dell Inspiron 9400 battery was covered under the additional warranty and then disclaimed it. The recording of that conversation mysteriously disapeared from Dell when they were challenged on it.

Moreover, car companies do not hide behind small fine print in documents that you do not get until AFTER you purchase the item. Remember, you do not see or accept the Dell warranty until AFTER you purchase it. In an automobile there is huge color flier that comes with your owner manual all about your tires and exactly what warranty comes with it, and who offeres it, and what coverage you get. If you want to see the warranty then open the glove box on any car on any dealer floor and you can see it.DELL Inspiron B120 battery has lost my business forever. My office is now exclusively HP, I just bought a HP desktop for mome last weekend and am buying a MacBook in the next few days. Tired with lying and weasiling out of deals. Tired of calling and getting someone from India telling me there name is Sam and then repeating everything I say to them back to me.